Once an order has been paid for (by credit card or PO) any cancellation request should be sent to firstname.lastname@example.org. Please include your order number and the reason for cancellation. Please note: once an order has been shipped it cannot be cancelled. Please allow up to 5 days for refunds to show up on any credit card orders.
Articles in this section
- How do I ensure proper target sequence orientation?
- How do I pay for my order?
- How do I use a voucher or discount code on my order?
- How can I change my order once it has been started?
- Why have I not received a confirmation email for my order?
- My order should be tax-exempt. How can I remove the tax?
- Where do I enter the VAT# or customs exemption # on my order?
- Can I receive copies of the packing list, commercial invoice, and other documents to speed customs clearance?
- How do I order a custom product that doesn't appear on the website?
- How can I cancel my order?